C&B Notes

The Culture of Chick-fil-A

Chick-fil-A consistently has one of the most outstanding customer service experiences of any business. They have been thoughtful about creating a culture that promotes this ethic.  The maintenance of this strong culture has to be increasingly difficult as the company expands and becomes more far-flung.  This video is a particularly notable example of how they are creatively using media for internal communications:

>> Click here for the video on YouTube